This Refund Policy applies to Season Pass and other paid purchases made through Lumen Ruse. All payments are processed by our Merchant of Record, Paddle.com.
1. Money-back guarantee
We want you to enjoy Lumen Ruse. If you are not satisfied with your Season Pass purchase, you may request a full refund within 30 days of your order date. Refunds are processed by Paddle, our payment provider.
2. How to request a refund
To request a refund, visit paddle.net and use Paddle’s self-service refund flow, or contact Paddle support directly. You may also email us at support@arkemberllc.com and we will help route your request to Paddle.
3. What happens after a refund
Once Paddle approves and processes your refund, your Season Pass entitlement for that season will be removed and you will no longer have access to the Extra puzzles or archive content covered by that pass. You may still play the free daily puzzle and use any free features of the Service.
4. Non-renewing seasons
Lumen Ruse Season Passes are one-time purchases, not subscriptions. We do not automatically charge you when a season ends. If you want continued premium access, you must purchase the next season, which becomes available approximately one month before it begins.
5. Exceptions
Refunds are not available for free portions of the Service, including the daily puzzle. Refund eligibility applies only to paid Season Pass purchases. We reserve the right to deny refund requests that appear fraudulent or abusive.
6. Questions
If you have questions about refunds or billing, contact us at support@arkemberllc.com.
Effective date: August 24, 2026